Frequently Asked Questions

Do I need to create an account to use SwapNow?
No. Our service is accountless. You can conduct any number of cryptocurrency swap transactions without creating an account.
Does SwapNow support floating rate swaps, or fixed rate swaps, or both?
Currently SwapNow supports only floating rate crypto swaps. We plan to add the option of fixed rate at some moment in the future.
What is a floating rate crypto swap?
A floating rate crypto swap is a type of swap transaction for which the exchange rate is not fixed from the very start and can change during the swap process, due to the volatile nature of crypto market. Thus, the amount of coins you receive can slightly differ from the initial estimate shown to you at the beginning of your swap transaction.
What is the minimum amount of a crypto swap on SwapNow?
The minimum amount depends on the cryptocurrency pair and ranges typically from 2 to 5 in USD equivalent for most pairs. For some rare pairs and/or unusual market conditions, however, the minimum can be higher, up to 20 USD.
What is the maximum amount of a crypto swap on SwapNow?
There are no upper limits for vast majority of cryptocurrency pairs supported by SwapNow.
How long does it take to make a crypto swap on SwapNow?
Typically, most swap transactions take from 5 to 60 minutes. However, in case of a crypto network congestion, the process may take longer than that.
What can I do if my swap transaction takes longer than expected?
You can contact us via the contact form, provide your Transaction ID (you can find this ID at the top of the transaction page) and ask us to check the transaction.
Can I cancel my crypto swap transaction?

There are two possible cases here.
If you have just created a transaction, but not sent your funds to the generated address yet, you can simply close the transaction page, there is no need to cancel the swap transaction explicitly.

However, if you have already sent your coins to the generated address, the transaction becomes irreversible, like any other crypto transaction. In this case, you will receive cryptocurrency to the receiving address you provided after the swap process is completed.

What are the small light-blue signs near a cryptocurrency name, like ETH or TRX?

These signs denote various crypto networks — and they can be very important for a successful crypto swap. Nowadays, many crypto coins and tokens exist on several different crypto networks. For example, Aave exists both on Ethereum (ETH) and Binance Smart Chain (BSC) networks.

For your crypto swap to succeed, it is very important that you send and receive your funds on the correct networks.

If you see such light-blue sign for "You send" cryptocurrency, you should make sure you send your coins to the generated address on exactly that network indicated by the sign.
If you see such sign for "You receive" cryptocurrency, you should ensure that your receiving address belongs to exactly that network indicated by the sign.
If you don't see such sign, it means the crypto network name is simply the same as the coin's name. For example, Ethereum coin on Ethereum network does not have this additional network sign.

Please be especially careful with Ethereum (ETH) and Binance Smart Chain (BSC) networks, as they both use exactly the same crypto address format.

If you send or receive your funds on the wrong network (i. e. other than indicated by the light-blue sign), it's highly likely your coins will be lost and we will not be able to issue a refund.

Can I buy cryptocurrencies with fiat currencies via SwapNow?
For the time being, no. We may introduce this option at some future moment.